Bily

Support

Something not working? Start here.

Most problems are solved on the device in under a minute. A person reads the support address.

I paid for Bily Pro and it is asking me to pay again

Open Bily, go to Settings and tap Restore purchases. That asks Apple for the subscriptions on your Apple Account and turns Pro back on. Make sure you are signed in with the same Apple Account you bought it with, since Apple ties the subscription to the account and not to the device.

How do I cancel my subscription?

Subscriptions are billed by Apple, so they are cancelled with Apple. On your iPhone open Settings, tap your name at the top, tap Subscriptions, choose Bily Pro and tap Cancel Subscription. You keep Pro until the end of the period you already paid for. Cancelling during a free trial costs nothing.

How do I delete my data?

Your invoices, customers and business details live on your own devices and in your own iCloud. Bily has no copy. Deleting the app removes it from that device; turning Bily off in iCloud settings removes the synced copy. There is no account of ours to close.

Getting my invoices onto a new phone

Sign in to the same iCloud account on the new phone and your documents come across on their own. Bily syncs through your own iCloud, so there is no account of ours in the way.

Can I turn analytics off?

Yes, in Settings under Privacy, in every country. Bily sends a short list of anonymous counters about which parts of the app get used, never an invoice, a name, an amount or a bank detail. In the EEA, the United Kingdom and Switzerland nothing is sent unless you say yes first.

The app crashed

Crash reports are collected by Apple's own MetricKit and sent to us with no personal information attached, so a crash usually tells us what we need without you doing anything. If it keeps happening in the same place, write to us and say what you had just tapped.

Write to a person.

One person reads this address. Tell us your country, what you tapped and what happened, and we will come back to you.